Terms & Conditions

These Terms & Conditions ("Terms") govern your use of services provided by VectraGen. Please read them carefully. If you have any questions, contact us at contact form.

  • Effective date: 2025-10-02
  • Remote-first, serving United Kingdom
Overview

What These Terms Cover

VectraGen provides Retrieval-Augmented Generation (RAG) systems, AI assistants, integrations, and professional services (the "Service"). By accessing or using the Service you agree to be bound by these Terms.

Terms

Key Provisions

1. Eligibility & Use

You represent you have authority to enter these Terms. You will provide lawful, accurate Data and will not upload content that infringes rights or violates laws. You are responsible for account security and for activity under your credentials.

2. Data & Privacy

You retain ownership of Data you submit. By submitting Data you grant VectraGen a limited license to store and process it to deliver the Service. Our privacy practices are described in our Privacy Policy.

3. Sensitive Data

Do not submit highly sensitive personal data (e.g., health or national ID) unless a separate agreement and appropriate safeguards are in place.

4. Intellectual Property

VectraGen retains all rights to the Service, software, and models. You keep ownership of your Data. Feedback you provide may be used by VectraGen under a royalty-free license.

5. Fees & Payment

Fees are set out in quotes or order forms. Unless otherwise stated, fees exclude taxes. Late payments may result in interest, suspension, or termination.

6. Warranties & Disclaimers

The Service is provided "as is" and, to the fullest extent permitted by law, VectraGen disclaims all implied warranties. AI outputs are not guaranteed to be accurate — you should validate any critical results before relying on them.

7. Limitation of Liability

VectraGen's aggregate liability will not exceed the fees paid by you in the 12 months prior to the claim. We are not liable for indirect, special, or consequential damages.

8. Indemnity

You agree to indemnify and hold VectraGen harmless from claims arising from your breach of these Terms or misuse of the Service.

9. Termination & Suspension

We may suspend or terminate access for breaches, non-payment, or abuse. Termination rights for paid agreements will follow the specific order/contract terms. On termination, Data may be archived or deleted per our retention practices and any separate agreement.

10. Third-Party Services

The Service may use third-party cloud providers, APIs, or integrations. Those services have separate terms and privacy practices; VectraGen is not responsible for third-party actions beyond our contractual scope.

11. Security

We use commercially reasonable technical and organizational measures to protect Data (encryption in transit and at rest where supported). You must safeguard your credentials and any production access keys.

12. Changes to Service & Terms

We may update or modify the Service and these Terms. Material changes will be notified by email or prominent notice. Continued use after notice constitutes acceptance.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of [England & Wales]. Parties will attempt to resolve disputes through negotiation before pursuing legal remedies in courts of the stated jurisdiction.

14. Severability & Entire Agreement

If a term is unenforceable, the remaining provisions remain in effect. These Terms, together with any signed order forms, constitute the entire agreement between the parties.

Contact VectraGen

If you have questions about these Terms, please reach out:

  • Remote-first — United Kingdom
Last Updated

2025-10-02

These Terms are for general informational purposes and do not constitute legal advice.