Privacy Policy

This Privacy Policy explains how VectraGen (“we”, “our”, or “us”) collects, uses, and protects personal information when you visit our website or use our AI and RAG (Retrieval-Augmented Generation) services.

  • Effective Date: 2025-10-02
  • Remote-first, serving United Kingdom
Our Commitment

Your Privacy Matters

VectraGen is committed to transparency and to protecting your information. We collect only what is necessary to deliver our services, and we never sell or share your data with third parties for marketing purposes.

What We Collect

Information We Collect

1. Personal Information

When you contact us or request a quote, we collect information such as:

  • Full name
  • Email address
  • Company name or team size
  • Message content and project details
2. Usage Data

We collect basic usage data such as IP address, browser type, and visit duration to improve our website performance and understand user interest.

3. Uploaded Files & Data

When you use our RAG or AI integration services, you may upload documents or datasets. These are processed securely and never shared with external parties without your consent.

4. Cookies & Analytics

We use minimal analytics (e.g., Plausible, Matomo, or privacy-first tools) to understand how our website is used. No advertising or tracking cookies are set without consent.

5. Communications

If you contact us via email or forms, we may keep correspondence to respond effectively and maintain service records.

How We Use Data

Our Data Practices

6. Purpose of Use

We process information to:

  • Provide quotes, services, and project updates
  • Operate and improve our AI systems and integrations
  • Comply with legal obligations
  • Respond to customer inquiries
7. Legal Basis

Under UK and EU data protection laws (GDPR), we process personal data on one or more of these bases:

  • Performance of a contract
  • Legitimate business interest
  • Compliance with a legal obligation
  • Your explicit consent
8. Data Sharing

We do not sell, trade, or rent personal information. Data may be shared only with trusted providers (e.g., cloud hosting or email delivery) under strict confidentiality and security agreements.

9. Retention

We retain personal information only as long as necessary for business, legal, or contractual reasons. You may request deletion at any time by contacting us.

Your Data Rights

Control Your Information

10. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request corrections or deletion
  • Withdraw consent for processing
  • Request data portability (where applicable)
11. Security

We apply encryption, limited access controls, and secure cloud infrastructure to protect your data. While no system is 100% secure, we follow best practices to minimize risks.

12. Data Transfers

If we process data outside the UK or EU, we rely on standard contractual clauses or equivalent legal safeguards to protect your rights.

Updates & Contact

Policy Updates

13. Updates to this Policy

We may revise this Privacy Policy from time to time. Material updates will be announced on our website or sent by email if relevant. The latest version will always be available on this page.

Last Updated: 2025-10-02

14. Contact Us

For questions or requests related to your privacy, please reach out:

  • Remote-first — United Kingdom